Protect Your SLAs with 24/7 Intake.
24/7 Technical Intake
ZenithCall ensures every technical inquiry is captured 24/7. Triage tickets and grow your Surrey MSP. Whether it's a server down at 3 AM in Guildford or a password reset during a busy morning.
Answering Service for Surrey MSPs
Ensure zero downtime for your communication in Surrey with specialized IT intake features.
Technical Triage
AI screens for severity. Distinguish between 'Printer Offline' and 'Ransomware Attack' instantly.
SLA Preservation
Every call is answered in seconds, ensuring you meet your response time guarantees even after-hours.
Ticket Integration
Sync call data directly with ConnectWise, Autotask, or Jira to keep your workflow seamless.
Critical Dispatch
Route P1 issues to your on-call engineer immediately via phone or urgent SMS.
Spam Suppression
Don't let solicitors take up your precious technical bandwidth. We filter the noise.
Local Identity
Maintain a local Surrey presence to build trust with local business clients.
Intelligent Routing
Route sales inquiries to your account manager and technical issues to the queue automatically.
Maximize Bandwidth
Offload basic intake so your senior engineers can focus on resolving high-level tickets.
The Cost of a Missed SLA
In the Surrey IT world, an unanswered call can mean a lost contract or a costly SLA penalty.
The Math of Missed Opportunity
- Avg. Managed Seat Value $150 - $250/mo
- New Client Contract $5,000+/mo
- Missed Calls / Week 2
- Weekly Loss (Conservative) ~$2,000
- Annual Lost Revenue $104,000+
*Conservative estimates based on average job values
Turn "Missed" into "Booked"
You're often in an attic, on a roof, or dealing with water. Physically, you cannot answer. A missed call is an immediate lost job to the next guy in Google.
ZenithCall answers specifically when you can't, takes the job details, and texts you the info. Preventing one client churn pays for 5 years of ZenithCall.
Real Scenarios, Real Solutions
We solve the specific problems that cost Surrey IT providers money every day.
The Deep Work Zone
Problem: Your lead tech is in the middle of a complex server migration. Every phone call breaks their focus.
Solution: ZenithCall handles the intake, logs the ticket, and lets your tech stay in the zone.
The Weekend Breach
Problem: A client notices suspicious activity on Saturday morning. Your office is officially closed.
Solution: AI detects the urgency and alerts your on-call security team immediately.
The Commute Trap
Problem: You're stuck on the Port Mann Bridge. A high-value prospect calls for an urgent quote.
Solution: We capture the lead details and sync them to your CRM. You arrive at the office ready to close.
How We Handle Every Technical Call
Our AI intelligently filters and routes calls based on your specific MSP triage rules.
Technical Intake (24/7)
Customer or prospect calls your service desk.
Critical Issue (P1)
"Our entire office is offline!"
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Urgency Validation
AI detects "offline", "down", or "ransomware".
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Engineer Dispatch
System calls your on-call engineer mobile.
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Ticket Creation
High-priority ticket created in your PSA.
General Support
"I need to reset my VPN password."
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Detail Collection
AI gathers user name, company, and issue details.
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Routine Triage
Logs the ticket as a standard priority item.
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CRM Sync
Information pushed to ConnectWise/Autotask.
MSP & IT Success Resources
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Revenue Protection Plans
Stop Losing Money on Missed Calls.
Starter
THE SAFETY NET
Perfect for solo operators.
- 24/7 Basic Call Answering
- Voicemail-to-Email
- Instant Notifications
- Standard Greeting
- *Basic Routing Only*
Professional
THE GROWTH ENGINE
For clinics & busy offices.
- Everything in Starter
- CRM Integration (Zapier)
- Calendar Booking
- Advanced Call Routing
- Call Recording
Enterprise
THE CUSTOM BUILD
For multi-location scaling.
- Everything in Pro
- Custom LLM Training
- PIPEDA/PIPA Compliance Audits
- Dedicated Account Manager
- Custom Workflow Design
How Our Transparent Billing Works
We only charge AI rates when the AI is actually working for you.
Active AI Time
Time spent intelligently interacting, transcribing, and answering your customer's questions. This draws from your included monthly minutes.
Human Transfer Time
The moment our AI successfully transfers a call to your human staff, the AI steps back. You are only billed our ultra-low telecom routing rate (starting at $0.03/min) for the remainder of the conversation.
Additional Options
Scale your global reach and brand identity
International Numbers
BORDERLESS REVENUE
"Expand your reach with local numbers in over 100+ countries."
- Local Presence Worldwide
- Seamless Global Routing
- Multiple Country Support
Toll-Free Numbers
INSTANT AUTHORITY
"Build instant trust with a dedicated 1-800 or 1-888 number."
- North America Wide Reach
- Enhanced Brand Authority
- Vanity Numbers Available
Voice Cloning
THE DIGITAL TWIN
"AI that sounds exactly like you for a truly personalized experience."
- Neural Voice Matching
- Consistent Brand Identity
- High-Fidelity Audio
ROI & Value Analysis
Richmond Answering Service: Ultimate Buyer’s Guide
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Stop Losing Revenue to Missed Calls
Capture every lead, book appointments 24/7, and automate your front desk. Deploy your AI receptionist today.
Frequently Asked Questions
Still have questions?
Can't find the answer you're looking for? Our experts are ready to help you design the perfect AI receptionist. Or, see how it works first.